Our Practice:

East Doncaster Veterinary Hospital has proudly served the community of Doncaster and Templestowe since 1986. As a leading small animal practice, we are committed to delivering exceptional, gold-standard care for our patients. We pride ourselves on our loyal client base, who are dedicated to their pets’ wellbeing.

Our modern, fully equipped facility enables us to perform a wide range of procedures on-site. This includes a spacious, purpose-built surgery suite, separate dog and cat wards, a dedicated treatment area, new digital radiology and X-ray equipment, endoscopy capabilities, and in-house pathology services for prompt diagnosis and treatment.

Position Overview:

We are seeking an experienced, highly motivated Practice Manager to oversee the day-to-day operations of our clinic. The ideal candidate will bring a strong background in veterinary practice management, exceptional leadership skills, a genuine passion for animal care and team development.

 Key Responsibilities:

• Collaborate closely with the Lead Veterinarian to ensure the smooth and efficient operation of the clinic, optimising both workflow and patient care.
• Mentor and develop veterinary nurses, providing guidance and support to help them advance in their careers.
• Lead and supervise clinic staff, fostering a positive, collaborative, and productive team environment.
• Assist the Lead Vet in overseeing financial management.
• Coordinate workforce management with the Lead Vet
• Maintain key relationships with partners
• Ensure compliance with all relevant regulatory requirements, maintaining a safe and clean clinic environment.
• Address client inquiries and concerns with professionalism, empathy, and effective communication.
• Work closely with veterinarians to enhance patient care and contribute to continuous service improvements.

 Qualifications:

• Essential: IV Veterinary Nursing qualification.
• Proven experience in veterinary practice management or a similar managerial role within a clinical environment.
• Strong organisational, leadership, and communication skills.
• Ability to multitask and thrive in a fast-paced, high-pressure environment.
• Strong troubleshooting and problem-solving skills, with the ability to effectively address and resolve issues that arise within the clinic.

 What We Offer:

• Competitive remuneration, depending on experience
• Recognition as a Great Place to Work – Certified.
• Novated vehicle leasing options.
• Alongside paid Parental Leave we offer Paid Purrental Leave – because we love our fur babies.
• Access to our VC Learning Academy - online learning portal.
• Personal Wellness – Access to our Employee Assistance Program (EAP).
• A fulfilling role with diverse daily responsibilities, surrounded by a caring and collaborative team.