About us:

Encounter Bay Veterinary Clinic is committed to creating a supportive and compassionate environment, not only for our clients and their pets but also for our team. We are looking for a dynamic Practice Manager to join our family, lead our team and ensure the smooth operation of our small animal practice. In this role, you will be pivotal in driving clinic growth, providing high quality patient care, enhancing client satisfaction, and fostering a positive workplace culture. If you are an experienced veterinary nurse looking for the next step in your career or a passionate leader with a knack for organisation, we would love to hear from you! A love for animals is a must!

Key Responsibilities:

• Oversee daily clinic operations, including team management, scheduling, and inventory control.
• Assist in managing financial aspects of the clinic, including rostering, accounts, and reporting.
• Develop and implement policies and procedures to enhance operational efficiency and client care.
• Lead, mentor, and support our veterinary and support staff.
• Ensure compliance with all relevant regulations and maintain high standards of care.
• Handle client inquiries, concerns, and complaints with professionalism and empathy.
• Manage supplier relationships and inventory to ensure clinic readiness.
• Implement marketing strategies to promote our services and engage with the local community.

Qualifications:

• Proven experience in a leadership role, preferably within the veterinary industry.
• Strong leadership and team management skills.
• Excellent organisational and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Proficiency in practice management software and financial oversight.
• A genuine passion for animal care and client service.
• Relevant qualifications or experience in veterinary practice management are highly desirable.

Benefits:

• Flexible Work Hours: Open to part time or full time for the right candidate
• Great Work/Life Balance: We prioritise your well-being and offer a supportive work environment.
• Great Place to Work – Certified: Join a clinic recognized for its positive work culture.
• Quarterly Performance Bonus: Be rewarded for your contributions to clinic growth and development.
• Novated Vehicle Leasing Options: Access flexible vehicle leasing arrangements.
• Practice Manager Development Meetings: Regular meetings with Vets Central support office and peers for ongoing professional growth.
• Mental Health & Wellbeing: Accredited as a ‘Skilled Mental Health First Aid®’ workplace with a focus on work-life balance.
• Flare HR Perks & Discounts: Save on everyday expenses like groceries, electronics, entertainment, and more.
• Paid Parental and Purrental Leave: Enjoy paid leave for both human and furry family members.
• VC Learning Academy: Access our online learning portal for continuous education.
• Personal Wellness: Benefit from our Employee Assistance Program (EAP).
• National Vets Central Network: Connect with a wide support network of like-minded professionals.